#knowledge management

Notion, Loom, and hand-written SOPs all fail to keep knowledge in the building when someone leaves, because each treats writing things down as separate from doing the work. Michael Polanyi named the trap in 1966: we know more than we can tell. The fix is knowledge that lives inside the workflow.

If only one person knows how a process works, your business faces serious key person risk. IDC research shows knowledge silos cost roughly $100,000 per 100 employees per year in lost productivity alone, and about 42% of what a departing expert knows cannot be replicated by remaining staff.

11,000 Baby Boomers retire daily, carrying decades of undocumented processes out the door. Here is how to capture tribal knowledge before it vanishes.