procedure
Issue Tracking
Use this blueprint to better manage issue report and resolve process for your product/app....
13 steps 4 fields 12 automations
Information Technology Support
Internal Support Request
11 steps 9 automations
Process steps
1
Describe IT support request
1 days from previous step
Form fields in this step
Request by: Full Name
What is this request about?
Please describe your request
2
IT manager - review support request and confirm priority
1 days from previous step
New support request:From: {{request-by-full-name-7643423}} For: {{what-is-this-request-about-7643421}} Details: {{please-describe-your-request-7643422}}
Form fields in this step
What is the SLA response?
3
IT manager - review access to a system request
1 days from previous step
Request Details: {{please-describe-your-request-7643422}}
4
IT manager - review new hardware or software request
1 days from previous step
Request Details:{{please-describe-your-request-7643422}}
5
IT manager - review troubleshooting request
1 days from previous step
Request Details: {{please-describe-your-request-7643422}}
6
Priority 1 support request - 1 hour response
1 days from previous step
7
Priority 2 support request - 4 hour response
1 days from previous step
8
Priority 3 support request - 8 hour response
1 days from previous step
9
Configure access to system and inform user(s)
1 days from previous step
Form fields in this step
Please provide details of what was configured
10
Order new hardware/software and inform user(s)
1 days from previous step
Form fields in this step
Please provide details of hardware/software ordered
11
Assign IT personnel to troubleshooting request
1 days from previous step
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