· Amit Kothari · Workflow and BPM
What is a Standard Operating Procedure (SOP)?
SOPs create consistency and accountability across organizations through brief, easy-to-understand documents for routine tasks like customer onboarding, project delivery, and employee training. They take guesswork out of repetitive work, letting you evaluate who did what and hold people accountable without buried-in-head procedures that change with mood swings. Harvard Business Review shows SOPs make businesses more flexible, not rigid.