· Amit Kothari · Process Improvement
How to Use Deming’s 14 Points to Improve Quality
Quality management is a topic that is close to any business owner and manager's heart. Whatever business we undertake, we want to do it well - and if we can be the best, outdoing all our competitors, so much the better. Dr. W. Edwards Deming, a respected academic, engineer, business consultant, and author also felt that quality was the key to success.