· Amit Kothari · Workflow and BPM
How to Optimize and Improve Insurance Workflows
Harvard Business Review reports well-designed digitization programs can cut insurance costs by 65% and reduce turnaround time by 90%. ZS Associates found agents value speed over commission rates - the fastest carriers earned 30%+ market share despite working with 12 carriers each. Most companies digitized content but never integrated systems, forcing staff to coordinate fragmented information manually.