7 articles with this tag
Peter Drucker coined the term knowledge workers in 1959 to describe employees whose jobs involve acquiring and using information creatively. These individuals with high education and experience focus on developing strategies and creating new products rather than manual labor. Today, roughly 50% of jobs require employees to use and share knowledge.
Optimize your client intake process to convert prospects into loyal customers. Learn essential steps including contact forms, proposals, welcome packets, and best practices for creating seamless onboarding experiences that maximize conversion rates.
Scaling means revenue grows while costs stay low - otherwise you're just growing, not scaling. Startup Genome reports 90% of startups fail from self-destruction, not competition, as bad processes amplify during scaling. Success requires predictable revenue, subscription services, diverse income streams, high customer retention, and automation that frees you to focus on competitive advantages.
A Kaizen event is a five-day focused workshop led by a team leader combining training, data collection, brainstorming, and implementation. Day 1 covers waste training and current process analysis, Day 2 gathers data and identifies bottlenecks, Day 3 brainstorms solutions with visual maps, Day 4 implements changes with minimal disruption, and Day 5 creates follow-up plans and management reports for future improvements.
The pre-sales process encompasses activities before customer acquisition, including prospecting, product research, and strategy development. Strong pre-sales teams achieve 40 to 50 percent of new business by qualifying leads, identifying customer needs, preparing proposals, and providing technical solutions that support sales success.
DMAIC (Define, Measure, Analyze, Improve, Control) serves as the roadmap for implementing Six Sigma, helping businesses reduce variation and waste systematically. Originally called Six Steps to Six Sigma when Motorola developed it in the 1980s, over 60% of companies fail to achieve results when they stop properly implementing all five steps.