9 articles with this tag
Customer feedback loops help you understand and improve customer experience by gathering, analyzing, and acting on feedback. Learn how to build an effective feedback system that keeps customers coming back.
PaynPark, an independent parking system with 25 employees, uses Tallyfy to optimize customer experience. Manager Peter Walton explains how Tallyfy helped them improve team collaboration from 7 out of 10 to 10 out of 10, reduce training time from weeks to less than a day, and solve customer issues in hours instead of days.
Learn how knowledge base software improves customer delight and reduces support costs. Discover essential tips for creating effective self-help content, targeting customer needs, and building trust signals that convert prospects into loyal customers.
Jason Lemkin of Storm Ventures says customer success is where 90% of revenue comes from - the post-sale relationship, not the initial sale. Customer success is proactive (preventing problems) versus customer service which is reactive (fixing problems). Lincoln Murphy identifies eight elements for systematic management, while five organizational models suit different company stages from startup to enterprise.
Gartner reports 80% of future revenue comes from 20% of existing customers - yet most B2B companies allocate only 20% of marketing to retention. Customer onboarding encompasses the entire journey from prospect to loyal customer. Nielsen shows 92% of consumers base purchases on peer reviews, and McKinsey finds 50% of purchases are influenced by recommendations. Properly onboarded customers become vocal advocates.
Customer onboarding bridges the critical gap between initial sales and long-term success. Learn how to design scalable onboarding workflows that reduce churn, improve engagement, and convert new customers into loyal clients who deliver meaningful lifetime value.