7 articles with this tag
The service process defines how customers experience your company and can provide competitive advantage. Three main types exist: line operations with sequential steps, job shop operations tailored to client needs, and intermittent operations for unique projects. High customer contact requires greater flexibility and coordination.
77% of people are more likely to buy when referred by a friend - yet most companies focus on acquisition, not experience. Customer experience spans three critical stages: acquisition (set real expectations), product delivery (add bonuses, focus on aesthetics), and post-sale support (always follow up). Apple proves premium pricing works when the experience justifies it.
Learn how knowledge base software improves customer delight and reduces support costs. Discover essential tips for creating effective self-help content, targeting customer needs, and building trust signals that convert prospects into loyal customers.
Optimize your client intake process to convert prospects into loyal customers. Learn essential steps including contact forms, proposals, welcome packets, and best practices for creating seamless onboarding experiences that maximize conversion rates.
Design thinking follows 6 distinct phases - Empathize, Define, Ideate, Prototype, Test, and Implement - to match user needs with feasible technology. Companies like Apple, Nike, and Coca-Cola use this methodology to solve real problems based on data rather than assumptions, minimizing innovation risk while leveraging collective team expertise.
Customer onboarding bridges the critical gap between initial sales and long-term success. Learn how to design scalable onboarding workflows that reduce churn, improve engagement, and convert new customers into loyal clients who deliver meaningful lifetime value.