#customer-journey-mapping

Customer journey mapping helps businesses understand and improve how customers interact with their company at every touchpoint. Learn three common mistakes to avoid and discover how to make your journey map a living document that drives real improvements across sales, marketing, and customer service.

The customer journey tracks how customers discover, try, and commit to your product. Understanding this path from browsing through onboarding helps you work with customers to achieve their definition of success. Getting customers onboard means they have found genuine value and committed to using your solution long-term.