#case management software

Case management is a process for handling non-routine situations from start to finish under a case manager's coordination. Unlike standard processes, cases involve unpredictability, requiring human judgment and flexible responses as new information emerges throughout the process.

Case management software helps track processes and people involved in complex cases without micromanaging employees. Even small businesses benefit from implementing case management early to avoid growing pains. Remote supervision becomes efficient as employees update progress in real time, eliminating endless status meetings while maintaining oversight and cooperation.