· Amit Kothari · Workflow and BPM
Business Process Reengineering (BPR): Definition, Steps, Examples
Ford cut accounts payable staff by 75% through BPR, reducing their department from 500 people to match Mazda's efficiency. Michael Hammer's 1990 Harvard Business Review insight still matters: companies were using technology to upgrade horses with lighter horseshoes instead of building cars, automating inefficient processes rather than recreating them from scratch.