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Design Failure Mode and Effect Analysis helps businesses detect potential product defects before they become costly problems. This Six Sigma methodology identifies what can go wrong, why it might happen, and how to prevent or reduce failures before they impact customers.

Peter Drucker coined the term knowledge workers in 1959 to describe employees whose jobs involve acquiring and using information creatively. These individuals with high education and experience focus on developing strategies and creating new products rather than manual labor. Today, roughly 50% of jobs require employees to use and share knowledge.