18 articles with this tag
Case management is a process for handling non-routine situations from start to finish under a case manager's coordination. Unlike standard processes, cases involve unpredictability, requiring human judgment and flexible responses as new information emerges throughout the process.
The 5W2H method ensures action plans succeed by answering seven key questions: what, why, where, when, who, and how much. This simple framework transforms ideas into coordinated, time-bound actions with clear accountability. Originally developed for business process improvement, it works equally well for meeting minutes and project implementation.
Professional services automation is what differentiates the good service-company from the OK. Using professional services automation (PSA) software, your company can make your interaction with the clients much smoother for both parties.
Business process consultants analyze workflows and recommend improvements to boost efficiency. They observe processes in action, identify bottlenecks and inefficiencies, then propose solutions. Learn what they do, how they work, the benefits and drawbacks of hiring one, and cost-effective alternatives for your business.
A sales clerk spending 10 minutes daily fetching printouts wastes 50 minutes weekly; multiply by number of clerks and you lose hours of productive time. Workflow analysis identifies bottlenecks, redundant tasks like reports never analyzed, and inefficient layouts. Small time wasters cumulatively cost businesses massive amounts, and employees complete unnecessary work simply because they were told years ago.
Understand the key differences between workflow management and business process management. Workflow focuses on people and roles while BPM optimizes end-to-end processes. Learn when to use each approach, how they complement each other to improve organizational efficiency, and which resources are most appropriate for your goals.