#business process

Ford cut accounts payable staff by 75% through BPR, reducing their department from 500 people to match Mazda's efficiency. Michael Hammer's 1990 Harvard Business Review insight still matters: companies were using technology to upgrade horses with lighter horseshoes instead of building cars, automating inefficient processes rather than recreating them from scratch.

McDonald's Big Macs taste the same everywhere and Starbucks operates in 55+ countries using the same lingua franca (Venti Latte), proving consistency enables replication and global growth. Research shows disengaged employees have 37% higher absenteeism and 60% more errors, while highly engaged teams get 100% more job applications.